At HOLDENGRACE, we want to ensure that every guest receives the best possible results during their appointment. To achieve this, and for those guests visiting us for hair colouring or blonding services, we kindly request that guests arrive with freshly washed hair prior to their scheduled colour or blonding service.
Having clean hair allows our colourists to work with a clean canvas, ensuring the colour/blonding application is even and vibrant. Additionally, clean hair helps the colour to adhere better and last longer, resulting in a more satisfying outcome.
While we understand that circumstances may prevent this, we highly recommend adhering to this policy to optimize the results of your colour/blonding service.
If you are unable to wash your hair before your appointment, please let us know, and we will accommodate you accordingly.
REDO POLICY:
We're passionate about ensuring you leave our studio feeling great about yourself. If for any reason you're not completely thrilled with your service, we're here to make it right with our redo policy.
Simply reach out to us within 5 days of your appointment, and we'll schedule a complimentary redo session. Whether it's a minor tweak or a major adjustment, our skilled team is dedicated to achieving the perfect look you desire.
Your satisfaction is our top priority, and we appreciate the opportunity to exceed your expectations.