We Ship Worldwide!
- No matter where you are, we’ll get your order to you.
- International customers are responsible for shipping costs, and rates will be calculated at checkout.
Free Shipping in Canada
- Enjoy free shipping on orders of $75 CAD or more (before taxes and discounts) within Canada.
- For orders under $75 CAD, affordable standard shipping rates apply.
Fast Processing Times
- We know you’re excited to receive your order! That’s why we aim to process all orders within 1-3 business days.
- Once your order ships, you’ll receive a tracking number to keep an eye on its journey.
Delivery Estimates
Here’s how long it typically takes for your order to arrive:
- Within Canada: 2-7 business days.
- United States: 5-10 business days.
- International: 7-21 business days.
Customs and Duties
For international orders, additional customs fees, duties, or taxes may apply. These are determined by your country’s regulations and are the customer’s responsibility.
Shipping Carriers
We’ve partnered with trusted carriers to ensure your order arrives safely and on time. Shipping options will be displayed at checkout for your convenience.
Return & Exchange Policy
At HOLDENGRACE, we strive to create a delightful shopping experience where quality and customer satisfaction are at the heart of everything we do. To maintain the excellence of our offerings, all retail purchases are considered final sale, and returns are not accepted.
We believe this approach ensures every item meets our high standards for quality and hygiene. While we encourage you to thoroughly assess your purchases before leaving our studio, we understand that unforeseen circumstances may arise.
Exchanges and Store Credit
If you encounter any issues, such as damage, defects, or incorrect items, please notify us promptly. We’re committed to resolving your concerns in a way that leaves you fully satisfied, whether through an exchange or store credit.
- Store credits issued can be used exclusively for retail items and cannot be applied to services.
Exceptions
Please note that the following items are not eligible for exchanges or returns:
- Sale items
- Gift cards
- Swimwear
- Jewelry
- HG Vintage items
Damages or Issues
Please inspect your order upon receipt. If there is an issue with your item, contact us immediately at contactus@holdengrace.com, and we’ll work quickly to make it right.
Your trust and satisfaction mean the world to us, and we appreciate your understanding and support as we continue to uphold our commitment to excellence in all aspects of your experience at HOLDENGRACE.
Need Help?
If you have any questions or need assistance with your order, we’re here for you! Reach out to us anytime at contactus@holdengrace.com. Thank you for choosing us!